DrContrarian

Not approved for use on customers. Apparently approved for interrogation by US government. Yelling at detainee Deception: multiple interrogators Deception: Interrogator is from country with reputation for harsh treatment of detainees; “False Flag” Incentive or removal of incentive Playing on a detainee’s love for a particular group Playing on a detainee’s hate for a particular group Significantly/ or moderately increasing fear level of detainee Reducing fear level of detainee Boosting the ego of detainee Insulting the ego of detainee, not beyond the limits that would apply to a POW Invoking feelings of .... Rest of the list here

Managing conflict Had an opportunity to do some coaching today. Now it is not my natural/ day job, but I quite enjoyed the experience. The topic du jour was as per this blog title. Later I saw a vlog ( http://blogs.bnet.com/intercom/?p=434 ) on office politics, which referred to the fact that managers spend 42% of their time on this activity (managing conflict) – but no reference to how to actually do it. So here goes the d price methodology: The pre-requisites are: 1. Is it my conflict to solve? If you are fighting someone else’s battle, you are bound to lose it. Don’t go into bat for someone else in the office. You may think you are helping, but you are trespassing. 2. Take a positive view of the conflict. Don’t see it as a negative/battle, see it as an opportunity to clear the air and to rectify misconceptions or clarify an issue. You may well be wrong so you might just learn something. It will also help reduce the tension - before you start. Then stepping into the act...