The purpose of business

"The purpose of a company is to create a customer. ... The only profit center is the customer. ...The business has two – and only two – basic functions: marketing and innovation. Marketing and innovation produce results: all the rest are costs." (Peter Drucker:)

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An Open Letter to the CEO

Dear Mr CEO You said your job is to develop a vision and create an organisation with the right values that will make that vision a reality, so I thought I would drop this note in your lap for consideration. It is my contention that what goes for ‘strategy’ and ‘best practice’ in the modern corporate boardroom is a terminal degree of “me too-ism”. I think you have bought into a narrative that is promulgated by people who have a gnostic view of the world and specific agendas that appeal to the pseudo-thinkers of the world, but are in reality going to lead your organisation to its premature demise. OTHER PEOPLE’S MONEY Over the years business organisations have been eaten away slowly from the inside by social justice warriors (SJWs). How this happened, requires us to go back a few years and in the evolution of the business organisation. Once you understand that, you will see how it has infested your organisation. Business organisations used to have a simple, clear obje...

Hey Bruce Springsteen; you hypocrite

Bruce, I love your music man. It is old-fashioned, but I like it. My favourite song is actually not Born in the USA or the like, but Streets of Philadelphia. Not only is it a nice tune, I really like the message too. But you know, I don’t like how you play your politics. Make no mistake, I don’t MIND your politics and I am sure we can agree on a lot of things – and even in this case I may even agree with your belief. So the point is not where you stand on the issue. But I don’t like the hypocritical way you play it. So you cancel a concert and boycott a state that you disagree with. I am sure you think that it is your way to express your support for people who are getting the short straw. I am sure you see it as your right to play in front of whoever and wherever. But Bruce, can I ask you this: Have you refunded all the money you made from selling songs to the states that hold a different view to you? Have you asked those citizens not to buy your...

How to be a Proper Grown-Up

A child who throws a tantrum in the supermarket, demanding a treat, is clearly not a grown-up. This is obvious to most people older than that child; such ‘childish’ behaviour stands in stark contrast to mature, grown-up conduct. But what happens when you’re supposed to be a grown-up—by age, at least—but find yourself caught up in your own life? How do you recognise that your thoughts, beliefs, actions, and reactions may not be particularly mature? Most of us assume that real grown-ups want to be ‘grown up’—for their own good, and for everyone else’s. There’s a collective belief that if every adult acted like a grown-up, the world—and the individuals in it—would be better for it. To understand what it means to be grown-up, we must start by understanding what makes behaviour childish. And that part is simple. Take the child in the supermarket who desperately wants an ice cream. They see a fridge full of options and a parent nearby with money. They sense the possibility that the wor...

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